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Bob Giving My Mom Some Schmoozers
Some good news to report.
Doctors at Swedish Medical Center in Denver found and removed a blood clot in my mom’s chest that was located inside a stent within another stent. Yeah, confusing. I know.
My Mom’s left arm was swelling much more than the right, so they figured something else had to be causing that blockage (other than the blood clot on the right side of her neck). In addition to the Lovenox, they are now using Heparin to shrink the neck clot.
It’s no wonder my Mom’s eye was extra swollen and painful (among many other things) last night thru this morning. Just too much pressure.
So, we have some good blood flow, but still need to tackle that neck clot. Progress.
On another note, I have been asking Mayo Clinic some questions via social media. I posted this blog post that asks the Mayo Clinic ER team in Phoenix why it didn’t do a CT scan of my Mom’s neck last Wednesday. Mayo responded to my blog post, saying, ” I am sorry to hear about your mother’s experience. I would like to put you in touch with the Office of Patient Affairs. Please call me at 507-538-0492 and I can give you their number.”
I called this number and was transferred to the Office of Patient Affairs. I was told a coordinator from their office would call me back shortly. Amber called me back within five minutes. Fantastic.
My Message to Mayo Clinic on Facebook
However, Amber told me the number I called is for Rochester cases only. Oh, OK. I explained to her that this was the number someone responding to my Facebook blog post and inquiry provided to me. I asked Amber if she had the Phoenix Clinic number and she said she did not, and recommended I call the Phoenix general number and ask for the patient liaison. Really? Really?
I actually used to do public relations/crisis communications for a major medical center. If I were Amber, I would have gone to great lengths to find that number and give it to me ASAP. Hell, somebody at Mayo did the right thing by responding to my FB post, now someone internally is going to squash it? Sure, I can look up the number, but I really shouldn’t have to. So, I posted another message on Mayo Clinic’s Facebook wall.
“Could someone please put me in touch with the correct person? The experience with my Mom happened in the Phoenix ER. Thank you. I appreciate you reaching out.”
Either way, we’ll get every aspect of this horrendous situation taken care of…and get Mom home…safely.
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